You are considering buying a Paymentsense product or service for your business? And you just want to know if they offer payment services, what the costs are and if there is customer support on hand. You’ve come to the right place!

Here is the best guide which gives you an insight into all Paymentsense products including card terminals, accepted payment cards, all costs and so much more.

Card Processing & Payment Services

Paymentsense merchant services offers a mixture of options including payment gateways, online payments, phone/email and face-to-face payments. It’s online payment gateway integrates well with shopping carts including WooCommerce, Magento and KashFlow. Paymentsense merchant services also provide a virtual terminal. This allows businesses to use their smartphone, computer and tablet to process payments. 

The company support a range of card and payment options including Visa, American Express, Mastercard, Apple Pay, Android Pay and Maestro. A number of bonus services are outlined below.  

  • PCI Compliance: Full service offered. 
  • Gift Cards: Assists with improving cash flow.
  • Plus+: Leisure and business rewards.
  • Performance Reports: Access to live sales figures.

Contracts & Features

Paymentsense offers its online payment and virtual services to businesses, contract free. This gives them the freedom to switch to another provider if they get a better deal. They will not have to pay termination and other fees if they do. For its other products and services, long contracts of between 2 to 5 years have been reported. Even so , the highly competitive transaction fees offered makes this option economical. 

Paymentsense includes a wide array of features such as: 

  • eInvoices.
  • Portable machines.
  • Countertop PDQ machines.
  • Mobile top-up.
  • Fraud protection.
  • Merchant accounts.
  • Pay now buttons.
  • Gratuity option.

Pricing & Fees

Paymentsense do not publish any pricing or fee information, except for their online payments and virtual terminal services. Paymentsense will consider a business and it’s annual turnover before offering a tailored  package. All rates are capped when it comes to it’s contract services.

Due to changes in Visa Debit Interchange costs in 2015, Paymentsense did increase their fees for Visa Chip & Pin, Telephone, non-qualifying credit cards, account on file and authorization services.  

The table below details the fees for online payments and virtual terminal services. These are stand-alone prices. 

Online Payment and Virtual Terminal Fees
Plan Type Monthly Cost Yearly Limit
‘Starter’ £9.95 £50K
‘Basic’ £14.95 £250K
‘Pro’ £19.95 £1.2M

(Please note: All Information accurate at the time of publication)

Interestingly, costs for card terminal rental, PCI DSS compliance, refunds and chargebacks can be extra. 

Pros & Cons

The products and services which paymentsense provide are very well regarded. Minor concerns have been raised in a number of cases. We have listed the main positives and negatives below. 

Positives

  • Excellent customer support.
  • Low rates available.
  • Very fast account setup.
  • An ‘excellent’ 4.5/5 rating on independent review website, Trustpilot.

Negatives

  • Hidden fees reported.
  • Aggressive upselling tactics.
  • Systems at times are unreliable.

Our Verdict

PaymentSense provide a quality service which allows smaller businesses access to secure card payment technology. The long contract and higher fees do put the premium products and services out of reach of some merchants. Their flexibility and rock bottom rates help them stand out from the crowd. Further information on PaymentSense is available on their UK website.